Definitions

• “Company,” “we,” “us,” or “our” means Gold Glove Chauffeur.
   

• “Client,” “you,” or “your” means the individual or entity that books or uses the service.
   

• “Service(s)” means the black car transportation services provided by us (chauffeur-driven vehicle(s), point-to-point transfers, hourly service, airport service, etc.).
   

• “Vehicle” means the automobile(s) used to provide the Service.
   

• “Booking” means the reservation you make (online, phone, email, or otherwise) for our Services.

2. Booking & Confirmation

1. All reservations must be confirmed with a valid credit card at the time of booking.

2. Bookings must be made at least 24 hours in advance or at least 1 week in advance for multi-day events or groups larger than 6 (or as specified on the booking portal).
    

3. A booking is confirmed only when you receive a confirmation (email, text, or other notification) from us.
    

4. We reserve the right to refuse or cancel a booking at our sole discretion (e.g. for safety, availability, or regulatory reasons).
    

5. For airport/hotel pickups, please provide accurate flight numbers, arrival times, or meeting point details. We are not responsible for delays caused by inaccurate information.

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3. Payment & Pricing

1. The quoted price at booking (or as subsequently confirmed) is what you owe, subject to additional charges per these Terms.
    

2. Payment methods accepted: [e.g. credit card, debit card, bank transfer, etc.].
    

3. A deposit or full prepayment may be required to confirm a booking.
    

4. Additional charges may apply, including but not limited to:
    

   • Tolls, parking, ferry fees, airport surcharges, congestion fees
      

   • Waiting time (if vehicle waits beyond the agreed pickup time)
      

   • Extra stops requested after trip start
      

   • Special requests (child seats, pet transport, etc.)
      

5. If a payment fails, we reserve the right to cancel the booking or refuse service until payment is resolved.

 

4. Cancellation & No-Show Policy

1. Cancellation by Client:
    

   • Hourly/Charter Services: If canceled 24 hours before the reservation date will be subject to full refund / If canceled less than 24 hours before the reservation date is 100% Non-Refundable.

 

• Point to Point / Airport Transfers:  If canceled 24 hours before the reservation date will be subject to a full refund / If canceled less than 24 hours before the reservation date is 100% Non-Refundable.

 

• Special Multi-Day Events:  If canceled 7 days before the reservation date will be subject to a 50% cancellation Fee / If canceled less than 7 days before the reservation date is 100% Non-Refundable.

 

• Cancellations and changes made within the vehicles respective cancellation window will be billed for the total estimated usage at the time of booking.
   

1. No-Show / Late:
    

   • If you or your party fail to appear at the pickup point within 15 minutes of the scheduled time, we may consider it a no-show and charge the full fare. 

   • For airport pickups, the first 30 minutes of waiting after flight arrival are complimentary for domestic flights (60 minutes for international). After that, wait time is billed in 15-minute increments at the hourly rate.

 

1. Cancellation by Company:
    

   • We may cancel a booking for safety, vehicle issues, or other operational reasons. In such cases, we will provide a full refund or offer an alternative service (if available).

 

5. Changes to Booking

• Clients may request changes (pickup time, address, route) prior to the trip. Changes are subject to availability, additional fees, and may require re-confirmation.
   

• If changes are requested after the trip has commenced, additional charges may apply.
  - Stops

• Each stop between the pickup and drop off location will be billed $25.00 and include up to 15 minutes of wait time. All wait time after the grace period will be billed $1.50 / minute

 

 

6. Passenger Responsibilities & Conduct

1. You must provide accurate information (names, contact info, pickup/dropoff addresses, flight numbers).
    

2. You (and any passengers) shall conduct themselves respectfully, in a safe manner, and comply with all laws.
    

3. Smoking, vaping, or consumption of illegal substances in the Vehicle is strictly prohibited.
    

 

1. The client assumes full responsibility for any damage or cleaning fees caused by passenger negligence, spills, or excessive mess.
    

2. You must secure personal belongings; we are not liable for items lost, damaged, or left behind (though we will make reasonable efforts to recover them).
    

3. Aggressive, unsafe, or inappropriate behavior may result in immediate termination of service with no refund.

 

Cleaning Fees

A minimum of $500.00 cleaning fee will be assessed for cleaning caused due to Smoking, Hazardous Materials, Body Fluids, Excessive Animal Hair or other occurrences of excessive uncleanliness where cleaning is required.

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Damages

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Any damages caused to the interior or exterior of the vehicle during usages of services will be assessed and repair fees may be applied.

Retrieval of lost items
In the event of personal belongings being left behind in our vehicle, Our Private Driver and its affiliates reserves the right to pass on the fees to send such items to the identified owner(s) or require owner(s)’ shipping account numbers to be used.
 

7. Luggage, Pets, Special Requests

• The vehicle’s luggage capacity is limited to standard baggage for the number of passengers booked. Oversized items must be disclosed in advance.

Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) all ride free.

Extra fees may apply in the following instances, for needs outside of those listed please call us at 480-322-3648

Excess/Oversized Baggage – $10 per item

• Checked bag exceeds 50 pounds (or approximately 23 kilograms).

• Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.

• Excessive size or number of bags may require an Exclusive reservation.

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Golf Clubs – Varies

Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)​

 

Kennel guidelines are as follows:

• If less than 25 pounds, lap carrier is permitted. If more than 25 pounds, they must be in a proper kennel.

 

• Chauffeurs are happy to assist with loading and unloading, but passengers remain responsible for ensuring all belongings are collected upon arrival.
   

• A cleaning fee may apply for pet hair, odor, or damage.
   

• At Gold Glove Executive Transport, we support the strongest safety standard by requiring that small children under eight years old and under 4’9″ be secured in a child restraint seat for transportation. If federal, state, or local law requires your child be secured in a child safety seat, Gold Glove Executive Transport can provide child restraint seat(s) at an additional charge. Children under the age of 18 years old must be accompanied by an adult.

 

8. Flight Delays & Waiting Time

For Incoming flights, the following grace periods apply:

 

Domestic Flights: 30 minutes after gate arrival
 

International Flights: 60 minutes after gate arrival
 

After the grace period ends, you will be billed in 15-minute increments at the hourly rate of the vehicle requested.

 

Point-to-Point / Airport Departures Wait-Time Charges

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All Point-to-Point & Airport Departure trips are given a 15-minute grace period after reservation start time, after which you will be billed in 15-minute increments at the hourly rate of the vehicle requested.

Finding Your Chauffeur

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In the event you experience difficulty locating your chauffeur, please call the telephone number listed below. Leaving your pick-up location without notifying Our Private Driver at 480-322-3648 may result in a “no-show” charge of the estimated usage for each vehicle.

 

 

9. Liability & Indemnification

1. Our Liability:
    

   • We carry standard liability insurance as required by Arizona law.
      

   • Our liability for damages or loss shall be limited to the cost of the trip or service booked.
      

   • We are not responsible for indirect, incidental, or consequential damages (such as missed flights, business losses, etc.).

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1. Your Indemnification:
    

   • You agree to indemnify and hold harmless Gold Glove Chauffeur, its affiliates, agents, and employees from any claims, losses, liabilities, costs, or damages arising from your misuse of the Service, breach of these Terms, or violation of laws.
      

 

10. Force Majeure

Service Delays and Unforeseen Circumstances

Client acknowledges that unexpected events such as severe weather, accidents, heavy traffic, or other conditions beyond the company’s control may cause travel delays. The company will make every reasonable effort to maintain schedules but shall not be held liable for delays or missed connections caused by such circumstances.

In the event of a mechanical failure or vehicle issue, the company will make every effort to provide a comparable replacement vehicle. If a replacement is offered and declined by the client, no refund or credit will be issued. If no replacement vehicle is available, the client’s refund shall not exceed the amount paid for the affected service.

The company reserves the right, in emergency or unforeseen situations, to subcontract a reservation to another licensed chauffeur or transportation provider to ensure service continuity.

The company is not responsible for adhering to client-created itineraries or arrival times that depend on factors outside its control following the initial pickup.

 

11. Privacy & Data

Your personal data (name, contact, payment details, travel itinerary) will be collected, processed, and stored per our Privacy Policy. Use of our Service constitutes your consent to this data handling.

 

12. Intellectual Property

All content on our website, branding, logos, trademarks, and materials are owned by or licensed to Gold Glove Chauffeur. You may not use our intellectual property without prior written permission.

 

13. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed under the laws of the State of Arizona, without regard to its conflicts of laws rules.
   

• Any dispute, claim, or controversy arising out of or relating to these Terms or use of our Services shall be resolved in the state or federal courts located in Maricopa County, Arizona (or another location in Arizona as we designate). (attorneys' fees, what do most people put here?)
   

• You waive any objection to jurisdiction or venue in such courts.
   

 

14. Severability & Entire Agreement

• If any provision of these Terms is found invalid or unenforceable, that provision shall be severed and the remainder of the Terms shall remain in full force.
   

• These Terms constitute the entire agreement between you and Gold Glove Chauffeur regarding the Services and supersede all prior or contemporaneous communications, understandings, or agreements.
   

 

15. Amendments

We reserve the right to modify or update these Terms at any time. Changes become effective when posted on our website (or when we notify you). Your continued use of the Service after changes constitutes acceptance of the revised Terms.

 

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16 ADA Compliance

Gold Glove Chauffeur is committed to ensuring digital accessibility and equal access for all customers, including those with disabilities.

 

Website Accessibility

We strive to make https://www.goldglovechauffeur.com compatible with WCAG 2.1 AA standards by:

• Maintaining clear color contrast and readable typography
   

• Providing alt-text for images
   

• Enabling keyboard navigation
   

• Regularly testing site accessibility
   

If you experience any difficulty using our website, please contact us at info@goldglovechauffeur.com or call [insert business number] for assistance.

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Vehicle Accessibility

While our fleet primarily consists of luxury sedans and SUVs, we can accommodate specific mobility or accessibility requests with advance notice. Please contact us prior to booking for arrangements.

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